Frequently Asked questions

How do I make an order on your website?

Making an order with petplanetaustralia.com.au is very simple, just find the products you would like to order using either the search bar or by using the navigation bar at the top. Add the products to your cart, and then checkout!

 

What is the availability of the products on your site?

We stock over 1000 products on website, and you can see whether the item you would like is in stock, or not. On the rare chance that we have sold out of the product that you want, we can offer you either a full refund of pending funds, or we will source it from our other wholesalers, at the earliest opportunity.

What payment methods are available?

We accept all cards – Visa, American Express, Mastercard. You can either pay via our website or by phone. Unfortunately we do not accept Pay Pal.

How do I change or cancel my order?

If your order has not yet been picked by our warehouse team call or email us within at least 48 hours of placing your order and you can change or cancel your order for a full refund. If your item has already been picked by our warehouse you can simply refuse to accept it when it arrives & it will be sent back to us. There will be a fee of $15 to return it back to us (charged by our couriers). To read in more detail visit our Delivery & Returns page.

How soon will my order be delivered?

Here at petplanetaustralia.com.au we are very proud of our delivery time. We do our best to dispatch all orders as quickly as possible and you should expect your delivery within 5 working days from the date it was placed, or within 3 working days if you have selected the express shipping option.

 

What do I do if my order is late or even lost?

If your item does not arrive within 72 hours of it being dispatched, please email us at info@petplanetaustralia.com.au or call us with your order number and we will carry out an investigation with our courier to find out exactly where your parcel is. We will send out a replacement product immediately if the courier is at fault. For more details see our Terms and Conditions page.